How do i place an order?
Please email me your wish list at email@example.com or use contact form on my website.
How do i pay?
I send you an invoice after i have located your fish, Invoice has a total amount and a minimum amount. That min. amount is your deposit required to hold that fish in your name. Remaining balance can be paid in payments or in full as per your choice as long as balance is 0 before shipping.
Deposit! what if fish dies in qt?
No worries, your deposit guarantees you your fish. If fish dies in my care, i start over again. Normally i order double to triple the fish one requests as a back up and assurance policy. If all make it through qt, back up fish goto sale on my website.
How long before i get my fish?
If i already have your fish in stock then not so long but if i have to find it and qt it then 30-45 days. I am redoing my setup and adding more tanks to where i will carry most common fast moving fish qt;ed all the time in stock so when order comes i should be able to ship it out next day or at least withing a few days.
I guarantee live arrival only, In some cases i do cover fish for longer period of time.
I cant guarantee my qt protocol as no procedure is 100% safe. Also we treat for very major common diseases. There could be many variables that are at play which can effect health of your livestock. Prime example i have seen, clients added chaeto or frags or rocks from a non qted/cured source and brought some nasty into their tank.
In case of DOA, We can do one of the following:
1. Issue refund for the DOA.
2. Send free replacement on next order.
3. Send free replacement alone if you pay shipping.
What do you feed your fish?
I feed frozen mysis and brine mix 50/50
What salinity do you ship at?
Unfortunately thats an odd one, When i receive my fish they normally are at 1.018. So i keep my incoming tanks at 1.018, For the first 14 days in cp or copper they remain at 1.018. then when i move them to observation tank, i do not use ato so with evaporation salinity start to increase. At the time near shipping they can be in 1.023-1.025 range. I ship in brand new freshly mixed saltwater aged 24 hrs.
How do you recommend to acclimate?
Difference between Qt'ed Fish vs Conditioned?
Fully qt;ed fish have gone through all the procedures and treatments mentioned above and are safe to go into clients tanks. While conditioned fish are for people that dont want fully qt'ed fish or they have their own qt or simply dont qt at all and they can take advantage of cheaper cost livestock. On conditioned fish i can beat any online retailers price pretty much.
How do i qt my inverts?
I apply tank transfer method on inverts. For first 15 days they go through TTM every 3 days, Then i place them in sterile tanks for observation for next 15 days. these invert tanks are completely fishless and only carry snails and shrimp.
When do you ship?
I ship on Tuesdays 99% of the time. Its my day off from my other businesses, Plus Fedex and Ups only cover my shipments if shipped on Tues or Wed and shipped to hub due to covit delays.
What is shipping cost?
For most common size box which can carry 4-6 small to medium sized fish, rates are $65-70, step up would be medium box that can carry 6-9 medium size fish $70-75 and then a large box which can fit 12-14 fish can run about $80-100. Check out https://quarantinedfish.us/shipping for current promotions.
Is shipping free at certain amount?
Unfortunately not at this point. I am not a big retailer and only a small time garage vendor so i do not have the good low rates from fedex or ups like big companies do. Once i do show them high volume they do promise to reduce rates, at that point i will be more than happy to offer something.
We do run time to time promotions with free shipping, Please check https://quarantinedfish.us/shipping for current promotions.
Best way to contact?